Contactual Partners with Pipkins to Provide Workforce Management to Contact Center Customers
Joint Marketing Partnership Brings Together Best in Class Workforce Management and Hosted Contact Center Software. Contactual, the global leader in on-demand contact center software that empowers customer facing organizations to end customer frustration, and Pipkins, Inc. a leading supplier of workforce management software and services to the call center industry, today announced they have joined in a partnership to cross sell technology. This agreement will provide a direct connection for call center managers looking to combine a trusted workforce management system with hosted contact center software.
CosmoCall Universe Enabling Iverify's State-of-the-Art Video Security Service
CosmoCom Technology Supports Video Monitoring Center Via Telephone, Email, Voicemail, Fax, Web Chat, and Web-Based Audio and Video
Features and working of Predictive dialer systems
Predictive Dialers systems are generally used by telemarketing organizations involved in B2C (business to consumer) calling, because sales representatives require more customer contact time. Market survey companies and debt collection services that need to contact and personally speak to people by telephone may also use predictive dialers. To automate all sorts of calls, predictive dialers are used as a quick and easy way rather than manually by a call center, such as customer service callbacks, or welcome calls for new customers.
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