Switch Hack

Over the past few years Indian call centre companies have been particularly successful in attracting seats away from UK plc. This is because they often appear to be a cost effective  solution . However, if you yourself have ever been on the receiving end of one you will know that this article in India Education News has a familiar ring about it. Personally, I will never understand the logic of companies that spend millions and millions on building perfect brands only to offshore at the very point where their investment can be realised! Indeed, these scrupulous savers of fashion seem to be blindly wandering around dishabille.

Tags: call center, call centre technology, call centres, contact centres, crm, customer advocacy, customer relationship management, direct marketing, email marketing, marketing, multi channel marketing, sales, web chat

This entry was posted on Tuesday, January 22nd, 2008 at 5:12 pm and is filed under Outsourcing. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.